Weekly Feature

2016-06-15 / Business

Amherst Alarm recognized for service during event

The Security Industry Alarm Coalition recently recognized Amherst Alarm Inc. with the 2016 Police Dispatch Quality Award.

According to a press release, the award is presented to the company that promotes best practices working with law enforcement to reduce the number of unnecessary dispatches to alarm customers.

The award was presented to company representatives on June 9 during an event in Fort Worth, Texas.

“The judges were impressed by the comprehensive approach being taken by Amherst Alarm to reduce unnecessary dispatches for police and fire services,” said Stan Martin, SIAC executive director. “Their program includes using the latest technology as well as a heavy emphasis on customer education and customer service resulting in a dispatch rate of .037.”

In the release, Timothy M. Creenan, CEO and founder of Amherst Alarm, said one of the company’s recent innovations is the creation of a new position of client satisfaction specialist.

“A client satisfaction specialist will contact anyone having trouble using their system and offer system training,” Creenan said.

He added that another innovation is using analysis tools to identify clients that are not using their systems.

Creenan said this proactive approach builds customer loyalty and gives clients the confidence to engage their systems in a way that does not create false alarms.”

“Winning this award was a team effort,” said Creenan, “through the hard work and dedication of our 65 team members who share our commitment to working with local public safety agencies and our customers to enhance safety in our community.”

The PDQ Award is given annually by SIAC and the False Alarm Reduction Association, and co-sponsored by Honeywell Security, Security Sales and Integration Magazine, and the Installation Quality Program.

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